Recently I attempted to setup a mail redirection, having posted off the forms and a cheque, I’d heard nothing back after three weeks. The call centre were… "helpful", but only to the extent that they told me that my letter to the Royal Mail themselves was "lost in the post".

I couldn’t quite believe it at the time, but now I see that Postcomm have handed out a record fine due to the unacceptably high levels of lost, damaged and stolen mail…